Help & Contact | FAQs & Support

We’re here to help with orders, delivery, subscriptions, ingredients and more.

Email: yourmate@milenium.com.au

Hours: Mon–Fri, [PLACEHOLDER: 9am–5pm AEST] • Sydney, Australia

Subscribe & Save (Oasis Club)

How do discounts work?

Weekly 15% off or fortnightly 8% off on 3/5/7 packs. No stacking with other codes.

Can I pause, skip or swap flavours?

Yes—anytime from your account portal before the renewal cutoff ([PLACEHOLDER: 48 hours]).

Is there a minimum?

Minimum 2 cycles to unlock perks (early access + 4th delivery surprise).

How do I update address or payment?

How do I cancel?

You can cancel from your portal after your first cycle. If you need help, email support.

Do you supply gyms, cafés, and stores?

Yes. See margins, MOQs, and delivery windows on Trade. Samples available.

How do I become a stockist?

Head to Trade and submit the form, or email us with your business details.

How should I store the drinks?

Refrigerate on arrival. Serve chilled. Open slowly—natural fizz. Do not shake.

How long do they last?

See the best-before date on cap or label. Typical chilled shelf life.

There’s sediment or extra fizz—is that normal?

Yes. Live fermentation can create light sediment and natural sparkle.

What’s the sugar per bottle?

See each product page for per-100 mL and per-bottle nutrition.

Are your drinks preservative-free?

Yes—no preservatives. We craft low-calorie drinks with live cultures and a clean finish.

Are they vegan or gluten-free?

[PLACEHOLDER: Confirm vegan] · [PLACEHOLDER: Confirm gluten-free]. Always check the label and product page.

What’s in Vitality Coffee?

Arabica coffee + Gunpowder green tea, organic raw sugar, cocoa powder, fermented with a Kombucha starter. See the full label on the product page.

Caffeine content?

Vitality Coffee has [PLACEHOLDER: X mg per bottle] from coffee + tea.

Allergens?

Check each product label. Allergens are shown in bold on the ingredients list.

Email yourmate@milenium.com.au with your order number, photos (if relevant), and a short note.

This page is educational only and not a substitute for professional advice. For health concerns, please speak with a qualified professional.